We, TECHNUPUR, offer an accounting application “GENIAL365®” to help you run your business. As part of running this application we collect data about you and your business. This data is not only essential to run our application, but also critical for the safety of our application and all our users. This policy explains what information is collected, why it is collected, and how we use it.
Most of the personal data we collect is directly provided by our users when they register and use our product.
When you sign-up on our application, you voluntarily give us certain information. This typically includes your name, company name, email address, and your phone number, postal address, your business sector etc.
When you subscribe to our product and create your own account (for example by starting a Free Trial), any information or content you submit or upload into your application is your own, and you control it fully.
This data will often include personal information, for example: your list of employees, your contacts, and customers etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data.
When you start a free trial on our application, we collect data for your free trial session to help us improve the user experience of our application. The information that is collected includes your interactions with our apps (where you click, which menu you open, etc.). This data is consolidated in the form of a sheet that our User Experience experts can analyze for a limited time.
This will likely include some personal data such as names, emails, and phone numbers, depending on what real-world information you input into your application during the trial period. Password fields and other sensitive fields are automatically excluded, but we cannot entirely exclude the possibility that some sensitive information may be recorded, depending on where you type it.
HOW WE USE THIS INFORMATION
We use your contact information to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated form to analyze service trends.
We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your application. Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy in order to keep our services secure.
The purpose of this data is to improve our product: they will be analyzed solely by our R&D Usability team, who will treat your data as strictly confidential information.
We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored, and preserved from data loss and unauthorized access.
we will only retain such data if necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or if necessary to carry out a legitimate and reasonable promotion of our products and services.
We will only retain this data if necessary for providing the services you subscribed to. For databases hosted, if you cancel the service, your application is kept deactivated and then destroyed if it is not reactivated for long period.
Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third parties.